Destination Algeria

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Would you like to buy extra baggage?

 

Destination Mali

• Specificity Mali: For dimensions greater than 158cm (sum of 3 sides), you will have to pay a lump sum.​

Destinations Portugal, German, Italy

Destinations Chine, Brésil

How do you check your baggage in?

- When buying your ticket, in the section ‘Additional options'
- After making your reservation, in “My services”, in the section ‘Check your trip’



 

Baggage advice:

• Put a label on the outside of your bag and write your name and phone number on it
• Put a white sheet of paper with your contact details on it inside your bag (as bags without labels will be opened to try and determine their owner)
• To avoid any confusion, remove any old labels or information left over from your bag’s previous flights
• Personalise your bag with something that makes it easier to identify (a ribbon, label, etc.)
• If you want to wrap your bag, it is better to do it at the airport since DIY wraps can be flammable and are banned at some airports. This wrapping at the airport also includes insurance against loss or damage.
• Avoid making your bag too heavy – very heavy bags often become damaged on the journey.
• Take your valuables with you, including perishable or fragile items, as they could be at risk.
• Many bags look alike – when collecting your bag, check the name on the baggage label attached at check-in.
• Take a photo of your bag before leaving – this could help find it later if necessary.
• At check-in, make sure your baggage is properly labelled up until your final destination (if this is not possible, you will need to collect it at the airport where you made your connection). Please note: if you are making a connection at São Paulo, you must collect your baggage and check it in again.
• Keep your baggage label in a safe place until you get your baggage back.
• If your bag is missing or damaged, please go to the baggage service counter.

If your baggage is missing: 
You must declare your baggage as lost at the Baggage Service counter before leaving the baggage claim area.
If you are not able to make this declaration before leaving the baggage claim area, you will need to contact the baggage department at your destination airport to organise a courtesy record.
You can consult and update your record, and communicate with the baggage service by using our app: worldtracer online.
For the first five days following your arrival date, the search will be conducted by the destination airport – you can get in contact with them using the contact details on your baggage irregularity report. From the 6th to the 30th day, Aigle Azur’s central baggage service will handle your case.
To help the search go as smoothly as possible, we ask that you send us the inventory letter you received upon arrival.
Contact Aigle Azur Baggage Service
Once you receive your bag, or if the bag has not been located within 30 days, you can make a claim.
We will tell you how to put together a case for compensation, if required.

If your baggage is damaged and/or items are missing:
Any damage must be declared at the Baggage Service counter when you collect your bag. If this declaration is not made at the airport, you have 7 days to send us your claim.

You must send us the following documents so we can investigate your case:

• baggage damage report,
• flight ticket,
• labels from all your checked baggage,
• baggage repair invoice or, where applicable, a certificate saying it cannot be repaired issued by a leather goods company (specifying the market value and date of purchase of the damaged bag),
• photos of the damaged bag,
• in the case of missing items, a declaration of theft issued by a police station and a detailed list of the missing items (specifying the value of the items).